Processing Time

Orders are processed and shipped within 2-5 business days, excluding weekends and holidays. During launches, sales and other high-volume periods, processing times may be slightly longer. 

Once your order has shipped, you will receive a confirmation email with tracking information. 

Shipping

Shipping rate and available shipping options will be calculated at checkout. 

Please note that estimated delivery times begin after your order has been processed and shipped. Once a package has been handed to the shipping carrier, delivery times may vary and are outside of our control.

 

Shipping Address

Please double-check your shipping address before completing your order. Fit CNTRL is not responsible for orders to an incorrect address provided at checkout. 

If you notice an error in your shipping address, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes can be made once an order has been processed or shipped. 

Lost, Stolen or Delayed Packages

Fit CNTRL is not responsible for packages that are lost, stolen or delayed after they have been accepted by the shipping carrier. 

If your tracking information shows your package as delivered but you have not received it, please check with household members, neighbors and your local carrier first. 

If you experience an issue with your shipment, please contact us and we'll always do our best to help you determine the appropriate next steps. 

Returned Packages

If a package is returned to Fit CNTRL due to an incorrect address/incomplete address, refusal of delivery or failure to retrieve the package, the customer may be responsible for any additional shipping costs required to resend the order.